Call Center Seat Leasing

Sometimes all you need are a few seats to get your operation started. You’re not planning to sign any complicated or long term contracts. You just need seats to place your call center or BPO employees. GlobalSPAN’s core competency offers flexible seat rental options providing inbound, outbound and IVR full service for prospective clients.

Our centers are designed to cater to the needs from the five seat to the two hundred seat client. Whether the client requires one shift a day or three; a 24/7 service: inbound or outbound, our experienced and competent staff are available to support the client at all times.

We can provide SER (tier 1) and Nextinteractive hosted dialer solutions, as well as a Vicidial premise-based solution. All of these dialers are full featured and capable of doing live transfer, outbound, inbound and blended calls. We can provide customized reports and CRMs upon request.

Our Seat Leasing Advantages
• 10-250 seat plans
• Spacious 1m wide modular cubicles with acoustic panels. Comfortable chairs with arm rests.
• Expert IT support.
• Quality desktops and high-end servers with mission-critical grade UPS.
• State of the art network: 3Com switch infrastructure and Cisco routers.
• Multiple internet and telco providers with premium routes on each site.
• Dialers with inbound/outbound ACD capability.
• 100% power back-up through in-house generators capable of supplying electricity for days.
• Access to three 20-36 seater training rooms.
• Catered food available 24/7.
• Comfortable and spacious employee lounge and resting areas.
• Employee lockers.
• Multiple manager’s offices available.
• Recruitment assistance.
• Shuttle services
• 24/7 security.
• Flexible and competitive terms.

Call Center Outsourcing

• Customer Service and Support
• Customer Acquisition and Retention
• Technical Support / Warranty
• Sales and Marketing
• Marketing Surveys and Research